Hardware and software maintenance services are a group of tasks that include testing hardware, updating applications and operating systems, improving poor performance, and fixing problems.
Hardware Maintenance and Support Services are preventative and corrective services that physically fix or improve hardware. These services are also known as "HW Support". One of the most important aspects of your IT system is keeping the hardware running smoothly. To keep your IT system healthy and running at its best, you need to do regular maintenance on your IT hardware.
Software Maintenance and Support Services include help with installation and basic questions about how to use the program. Some software support services include installing new products, updating existing products, moving software from one computer to another, and other tasks.

Without routine upgrades or performance checks, hardware and software are more vulnerable to issues. Out-of-date hardware or software compromises system security, slows down operations, and can even cause a business to shut down.